What to Expect?

Your scheduled appointment is special and reserved specifically for you or your child. Although we strive to stay on time for your appointment, please understand there are times when we experience schedule delays in order to accommodate an emergency.

Observation, where we monitor eruption of teeth, appointments are made six months in advance for your convenience.

Fees & Insurance

When scheduling your appointment, please let us know your insurance information and bring the information with you for your appointment. We recommend that you contact your insurance company ahead of time to make sure you understand your dental coverage.

We are happy to help with handling insurance claims and answering your insurance questions. We work with many major insurance carriers. Unfortunately there are currently no dental insurance plans that cover comprehensively. Please expect that if most dental insurance covers will cover some portion of your or your child’s treatment costs. The remaining will be your responsibility. If you have dental insurance, we will work with you and your insurance company to obtain the benefit. We submit claims for many carriers and, if possible, accept assignment of benefits. Any unpaid insurance balance will be your responsibility at the time of service. Our policies remain the same for both insured and uninsured patients.

During the initial consult appointment with Dr. Chen, we will provide you with an estimate of the cost of orthodontic treatment. Jane, our financial specialist, will be able to accurately determine your out of pocket costs and what your insurance will cover.

Payment Policies

We accept cash, personal checks, MasterCard, or Visa. A payment in full will receive a 5% discount on the total treatment

In the unlikely event that your check is returned for insufficient (EFT) funds, our office will charge a returned check fee that will include bank and administrative fees as a result of the bank’s actions. Returned checks must be paid at the time you are notified and must include the assessed fees. Please contact our office administrator for further information.

Should you have further questions concerning fees, payment, or insurance, please do not hesitate to call our office.


Our office understands that cancellations are sometimes unavoidable. We request you call at least 24 hours in advance to avoid a possible late call in fee of $25.00. Our hope is that with an early cancellation call we have an opportunity to offer that time to another patient.

Your Appointments

Please plan to arrive 10 minutes or more before your scheduled appointment to complete any paperwork. A parent or legal guardian (with official documentation) must be present in the office during the initial examination and/or any filling appointments.